Words can make or break a person’s life, can start wars or bring peace. Words can indeed be mightier than a sword! Words have the energy, the power and the ability to help, to heal, to hurt, to harm or humiliate. Knowing the strength of the words we utter, we must discipline ourselves to speak in a way that conveys respect, gentleness and humility.
It was Albert Mehrabian, Professor Emeritus of Psychology at the University of California, who introduced the 7-38-55 rule. According to him, in any communication 7 per cent of the meaning is communicated through spoken word, 38 per cent through the tone of voice, and 55 per cent through body language. He says the non-verbal elements in communication are more important, and it really reveals the person. Though words matter only 7 per cent, in real life we know how important words are. Many of us might have been hurt by someone or we might have hurt someone with our wrong choice of words. For many, your words have been a life-changing experience and for some it has been a devastating experience.
Denny Joseph is an International Corporate Trainer, Career Coach and a certified Neuro‐Linguistic Programme (NLP) practitioner. He is the author of Design Your Destiny and Speak With Confidence. He is the founder of Genius Minds Academy (GMA) in Bangalore and co-founder of Nexus Training International in Singapore.